PRODUCT INFORMATION
What health metrics does the smart ring track?
It tracks sleep quality, heart rate, steps, calories burned, and more, offering a comprehensive view of your wellness.
Is the smart ring waterproof?
Yes, Onyx is water-resistant and can be worn during activities such as swimming or workouts at the gym. You can have peace of mind knowing that your ring will remain protected even in the presence of water. Onyx can be submerged up to 100 meters deep.
Can the smart ring detect health issues?
While it can provide valuable health insights, it's not a medical device. Always consult healthcare professionals for medical advice.
How does the smart ring monitor sleep?
It uses sensors to analyze your sleep stages, movements, and disturbances throughout the night, providing detailed insights into your sleep quality.
SHIPPING AND DELIVERY
How can I track my order?
Once your order ships, you'll receive a tracking number via email. Use this number on our website to track your order's progress.
What happens if my order is lost in transit?
If your order is lost, please contact us. We'll investigate and, if necessary, send a replacement at no extra cost to you.
Can I change my delivery address after placing an order?
If your order hasn't been shipped yet, please contact us as soon as possible to update your delivery address.
Are there any customs fees for international orders?
International orders may be subject to customs fees. These fees are the responsibility of the recipient and vary by country.
RETURNS
How do I initiate a return?
Contact our customer service team with your order number to start the return process. We'll guide you through the steps.
What condition does the product need to be in for a return?
Products must be returned unused, in their original packaging, and in the same condition as when received.
Can I exchange an item for a different color or size?
Yes, exchanges for different colors or sizes are possible, subject to stock availability. Please contact us for exchange instructions
What if the item I received is defective?
If you receive a defective item, please contact us immediately. We will replace it or refund your purchase promptly.
TECHNICAL SUPPORT
Can I sync the smart ring with multiple devices?
Yes, the smart ring can be synced with multiple devices, but it can only be connected to one device at a time.
What to do if my smart ring stops charging?
Check the charging cable and dock for any damage. If the issue continues, contact our support team for assistance.
How can I improve the accuracy of my health tracking?
Ensure the ring fits snugly on your finger and regularly sync your data with the app. For specific issues, our support team is here to help.
What should I do if the app isn't showing my data?
Ensure your ring is charged and synced with the app. If problems persist, try reinstalling the app or contact support.